How do I claim a promotion?
To claim a promotion, first log in to your account and visit the dedicated promotions section. Browse the available offers, select the one that interests you, and read the specific terms. Most offers require you to click an 'Opt-In' or 'Claim' button before making a deposit or placing a bet to ensure the bonus is correctly tracked and applied.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt in to the offer before completing the deposit. Additionally, some promotions only apply to specific payment methods or require a minimum amount that may not have been met. Please check the specific terms of the offer in your account to verify the qualifying conditions for that bonus.
Can I use two promotions at once?
Generally, most promotions are designed to be used individually to maintain fairness. If you activate a new offer while another is still active, it may override the previous one or the new one may not activate. Always refer to the 'Stacking' section in the specific offer's terms link to see if multiple bonuses can be combined.
Where do I check the terms for a specific promotion?
Every active promotion displayed within your account area includes a direct link to its specific terms and conditions. This link provides the final authoritative wording regarding wagering requirements, eligible games, and time limits. You can also find the general promotional rules on our main Terms page at /terms/.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile devices. Whether you use a mobile browser or the official app, you can browse, opt in, and track your bonus progress through your account settings. The experience is optimized for mobile users to ensure a seamless claiming process regardless of the device.
What happens if I forget to opt in?
If you complete a qualifying action like a deposit without first opting in, the system typically cannot apply the bonus retroactively. We strongly recommend checking the promotions tab first every time you fund your account. If you believe there was a technical error, please contact our support team immediately.
Can I cancel an active promotion?
In many cases, you can request to cancel an active bonus through your account settings or by contacting support. However, be aware that canceling a bonus may also result in the removal of any winnings generated from the bonus funds. Please review the cancellation policy in the offer's terms before proceeding.
How do I find out when new promotions are released?
The best way to stay updated is by checking the promotions section of your account regularly. We also send notifications to registered users via account alerts and email. Ensuring your notification settings are enabled in your profile will help you catch new offers and limited-time events as soon as they go live.